Glenlyn Medical Centre

Glenlyn Medical Centre 2015-06-08 Person 4 5 0

I've been a patient at this surgery for over 45 years, that includes before it became Glenlyn Medical Centre. The standard of care has always been excellent even though the group practice has dramatically enlarged. As the NHS adopts new changes I expect this innovative and excellent practice to be at the forefront of change.

Glenlyn Medical Centre 2015-06-03 Person 3 5 0

The service is good but it would be more helpful to see the same doctor. Otherwise one is explaining the same symptoms to different doctors which has lead to lack of communication and misunderstandings.

Glenlyn Medical Centre 2015-05-29 Person 4 5 0

The doctors and all the staff are fantastic and do the best they can with the resources available. My only complaint is it takes at least two weeks to get an appointment with a doctor and sometimes longer if I want to see the same doctor. Keep up the good work.

Glenlyn Medical Centre 2015-05-28 Person 1 5 0

Having moved back into the area, and my "old" surgery finding out, the only place taking patients was Glenlyn. I've always been on time for my appointments, which is more than can be said for the surgery. I appreciate that things don't always go to plan but I have never been seen on time, and the shortest delay I've seen has been around 12 minutes.. with the longest at over 45. I've had a doctor use WebMD in front of me to diagnose the problem, and simply send me for all the tests for the things that came up, none of which came back positive. I've been told that I've already collected my prescription, and had to wander around talking to different people for 20 minutes, to establish that I hadn't collected it and it was in fact waiting for me. Generally if I had any other choice of places to go, I'd choose that over this centre.

Glenlyn Medical Centre 2015-05-28 Person 1 5 0

This used to be a great surgery but now you have to wait 3-4 weeks for an appointment, which is appalling. Also, you can't have a named GP any more, and I haven't seen the same doctor twice in over three years. It was somebody new again last week, so there is no continuity. You end up having to explain everything over and over again. The turnover of doctors has just been ridiculous. Also, the GPs and nurse practitioners are not trained to use their own computer system! This may sound unimportant but it can be dangerous. It has had a direct impact on my care over the last 3 visits because they say they haven't received any information from my appointment in February with my diabetes specialist. In fact he entered the information onto the system shared with Glenlyn on the day of my appointment (now 3 months ago!). Two GPs and one nurse practitioner have since told me they don't have it (one as recently as last week) but the diabetes nurse at Molesey hospital showed it to me onscreen recently and demonstrated how Glenlyn can access it. I explained it all to the last GP I saw but she still couldn't find it. As a result of this they prescribed a different dose of a new drug from the one my diabetes specialist had recommended. I wish I could move to a different surgery but the only other one near me isn't taking any new patients. So much for patient choice!